Privacy Policy
Last Updated: 02/01/2026
1. Information We Collect
We only collect personal information that is reasonably necessary for our functions or activities. We collect information from you when you register on our site or fill out our forms. This may include:
- Name
- Mailing address
- Contact number
- Email address
Note: You may visit our site anonymously. We do not collect health or medical information through this website.
2. How We Use Your Information
Any information we collect may be used in the following ways:
- Customer Service: To process your queries or service requests efficiently.
- Communication: To send periodic emails or updates regarding our services.
- Improvement: To improve our website offerings based on your feedback.
- Personalisation: To better respond to your individual needs.
- Promotions: To administer a survey, feature, or promotion.
3. Data Protection & Security
We implement a variety of security measures to maintain the safety of your personal information.
- Access Control: Access to your personal data is restricted to authorised personnel who are required to keep the information confidential.
- Encryption: All sensitive information submitted via our online forms is transmitted via Secure Socket Layer (SSL) technology to ensure it remains confidential.
4. Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law.
5. Cookies
Our website uses cookies to enhance your browsing experience and help us understand how our site is being used.
- What are cookies? Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognise your browser and capture/remember certain information.
- Google Analytics: We use Google Analytics to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. This data is used to evaluate visitor usage of the website and to compile statistical reports on website activity.
- Control: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some features of our site may not function properly.
6. Third-Party Links
Occasionally, we may include links to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
7. Your Rights: Access and Correction
You have the right to request access to the personal information we hold about you or to request that we correct any inaccuracies. If you wish to update your details or have your information removed from our system, please contact us using the details below.
8. Online Policy Only
This online privacy policy applies only to information collected through our website and does not apply to information collected offline or at our physical facility.
9. Your Consent
By using our site, you consent to our website’s privacy policy.
10. Contacting Us
If there are any questions regarding this privacy policy or if you wish to make a complaint regarding your privacy, please contact us:
Grace Villa Aged Care
Privacy Officer
PO Box 676
Templestowe VIC 3106
